Company policies
How we look after you and what we do if something goes wrong. Plain English, no small print.
- 20+ years
- Family-run
- Which? Trusted Trader
Health and safety statement
Safe working on roofs, with electrics and on your property matters to us. Our health and safety statement sets out how we manage it.
Questions about how we work on site? Ask us before you book.
Complaints policy
We aim to give the highest level of service. If you are unhappy with any part of it, tell us so we can put it right quickly.
How to complain
Email info@sw3greenenergyservices.co.uk, call 0204 538 1967 or write to Admiral Rodney House, 17A Church Street, Walton On Thames, KT12 2QP.
What to include
- Your full name and contact details
- A description of the problem
- Any relevant documents or photos
- What you would like us to do about it
What happens next
From your first message to a resolution.
We acknowledge
Within 2 working days of your complaint.
We investigate
A senior member of our team looks into it.
We resolve
We aim to resolve complaints within 14 working days. If we need longer, we will tell you the timeline.
You can escalate
Not happy with the outcome? Ask our management team to review it, or contact the relevant industry ombudsman or regulator.
We value your feedback and use it to improve. Please share your thoughts with us at any time.
Happy with us and want to start? Request your free quote.
What customers say about our service
A big thank you to Chris, Paul, and the whole team at SW3 Green Energy Services Ltd! A couple of months ago, I had a 15-panel solar system installed, complete with microinverters and a Powerwall battery. I'm already seeing real savings, especially with being able to make the most of off-peak rates and getting good returns from my energy provider's export rates.
What really impressed me about SW3 Green Energy was their reliability and professionalism. They were on top of everything from the first quote to the final paperwork. My setup was a little complex, with specific requirements around the placement of the Gateway and Powerwall, plus integration with my Zappi EV charger. They handled it all seamlessly.
Even when my energy provider botched the smart meter installation, leaving my system down, Chris came back to sort things out and got it up and running again.
Very professional from start to finish. Excellent communication, installation of solar panels, battery charger and other equipment was on time and Constantine, the engineer, worked tirelessly with a minimum of fuss and bother. Follow up has also been excellent. Thank you.
See for yourself what working with us is like. Free quote, no obligation.
Get a free quote
Give us a few details and we will come back with a free, no-obligation quote. Prefer to talk? Ring 0204 538 1967 or message us on WhatsApp.
- No obligation. A quote is just a quote.
- A real person calls back. Usually the same working day.
- Fully insured. Backed by guarantees on the work.
Get your free quote
No-obligation. We'll call you back to talk it through, usually the same working day.
Straightforward from day one
Free quotes, clear policies and a team that picks up the phone.